A refurbished product is a pre-owned device restored to like-new condition. Our team of expert technicians, with their extensive knowledge and skills, meticulously tests, cleans, and repairs each item, replacing any faulty parts to ensure they meet high-performance standards.
02Are refurbished products reliable?
Absolutely. Every refurbished product at Wilzee undergoes rigorous testing and quality checks. We stand by the reliability of our products and back them with a 90 days warranty for your peace of mind.
03What types of refurbished products do you sell?
We offer many refurbished electronics from top brands like Apple and Samsung, including smartphones, tablets, smartwatches, and laptops.
04How much can I save by buying refurbished?
Refurbished products are typically priced significantly lower than new ones, often saving you 20-50% while offering the same functionality and quality.
05Do refurbished products come with a warranty?
Yes, all our refurbished products come with a 90 days warranty. The specific terms of the warranty may vary by product, but we ensure you are covered against defects and issues, providing you with the peace of mind you deserve.
06How does the refurbishment process work?
Our refurbishment process is comprehensive and ensures the highest quality. It involves thorough testing, cleaning, and repairing. Any defective parts are replaced with high-quality components. The device is then rigorously tested again to ensure it meets our high standards. We also ensure that all data from previous users is completely wiped to protect your privacy.
07What is your return policy?
We offer a hassle-free return policy. If unsatisfied with your purchase, you can initiate a return within 90 days. Contact our customer service, who will guide you through the process. Once we receive the returned product, we will issue a full refund or exchange, subject to our return policy terms.
08How do I know if a product is in stock?
Our website is updated regularly. If a product is listed as available on our site, it is in stock. If you have any specific questions, feel free to contact our customer service.
09Can I trade in my old device?
Yes, we offer a trade-in program. You can trade in your old device for credit towards your next purchase. The value of your trade-in will depend on the condition and model of your device. To get an estimate of your device's trade-in value, please contact us with the details of your device.
10How do I place an order?
Placing an order is easy. Browse our selection, add the desired products to your cart, and proceed to checkout. Follow the prompts to complete your purchase, and we'll cover the rest.
11What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options. Our website is equipped with SSL encryption to ensure your personal and financial information security during online transactions.
12Do you offer customer support?
Yes, our customer support team is available to assist you with any questions or concerns. You can reach us via email at support@wilzee.com or by phone at +1 800 950 5035 (10 AM—6 PM, Monday through Friday, Eastern Time Zone).
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